At JASHAN BY JASMINE it’s our constant endeavor to provide you with the best customer service possible each time you shop with us, if at all you are not 100% satisfied with your purchase, you can return and exchange the order for a full refund of the paid price. We only accept returns for products purchased directly from JASHAN BY JASMINE  website.

At JASHAN BY JASMINE  we have 5 days return and exchange policy from the date you receive the product it gives you an option to return or exchange items purchased from JASHAN BY JASMINE .com for any reason within 5 days of receipt of the item. (Exchange is depended on subject to availability of the same stock). For more clarification kindly contact +91-8123907626

 

GUIDELINES FOR A VALID RETURN AND EXCHANGE:

All product tags intact and in their original packaging. Product must be unused. Products must be in an unwashed and undamaged condition.

We will send you a confirmation email as soon as we receive the shipment at our warehouse and it passes our quality check.

 

Returns and exchange are done free of cost if wrong products (incorrect style), wrong sizes (size other than that ordered) or damaged products are received by the customer. After receiving the returned product, we will do a quality check of the product at our end. If the picked-up product does not pass the quality check, we will ship it back to you.

 

Note: One time reverse pick-up would be done against an order.

 

TO RETURN A PRODUCT TO JASHAN BY JASMINE , PLEASE FOLLOW THESE STEPS:

Create a 'Return Request' under “My Orders” section of Website. Follow the screens that come up after tapping on the 'Return’ button. Keep the item ready for pick up or ship it to us basis on the return mode

 

We offer pick-up facility for the address used while placing order. Or To raise a return request please drop us an email on contact@jashanbyjasmine.com or whatsapp at  +91-8123907626  and we will process your request. Kindly share Order id, product name and product SKU on the email to avoid confusion.

 

Our courier partner will pick up the product from your doorstep. You will receive an SMS on the day of pick up.

 

FAILURE OF PRODUCT PICK-UPWe make three attempts to pick up the item, if the item is not picked up in the third attempt, Pickup request will be marked as failed. For more details, please call our customer care no.: +91 81239 07626

 

REFUND POLICY​:

Once return request has been placed with Customer Service, it usually takes 4 business days to have the product picked from your place and another 7 days to initiate refund after successful product inspection by quality check department. Once the item is received in our warehouse, it undergoes a quality check which takes about 2 days. The receipt of the refund would depend on the mode of payment chosen by you.

The expected timelines are as below:

If Payment Method is prepaid it will take atleast 7 Business Days after successful Quality Check

If the order is lost or un-delivered to your preferred location, we will refund the complete order amount including any shipping charges, if paid online.

 

If you return an order delivered to you, order shipping charges will not be refunded.

 

EXCHANGES:

At JASHAN BY JASMINE we have 5 days exchange policy, if you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However, all exchanges are subject to stock availability.

 

UNDER EXCHANGE POLICY:

Only size exchanges are allowed. Items can be exchanged for a similar size or a different size.

If you wish to exchange your item for an alternative product, we suggest that you return it to obtain refund and purchase the new item separately

NOTE : WE WOULD NOT BE PROVIDING RETURN AND EXCHANGE FOR INTERNATIONAL ORDERS.

EXCHANGES ARE SUBJECT TO STOCK AVAILABILITY.